Our Policies & Agreements

Acceptable Payments

We accept Cash, Credit Cards, Apple & Google Pay, Bitcoin, Invoice, Paypal, Venmo, and Zelle (coming soon). NO Cashapp

Tardiness

Appointment times are as scheduled so if your late you cut into your appointment time.

Cancellation & Fees

A 24-hour notice is required for any cancellations, no calls, no shows will be charged in full for the appointment at the end of operating hours and late cancels will be charged 50% of the appointment.

Sickness

Any infectious or contagious illness is treated just as serious as COVID-19 so Please reschedule or cancel your appointment as soon as you're aware of an infectious or contagious condition. 

Insurance Billing

We do bill insurance if your medical plan covers it and you have a doctor's note, however; we don't bill insurance companies for missed appointments or late cancellations. You are still responsible for paying the missed appointment/late cancellation fees.

Financial Responsibility for Insurance Billing

Once your insurance is verified, we will bill and accept payment from your insurance company for covered services. In the event your insurance company denies payment or makes partial payment, you are still responsible for the balance, deductibles, and co-pays.

 

Prepayment & Refunds

All 1st time clients are required to prepay for their appointment. Also, we do not offer refunds or any cash value for our products, and/or services.  

Credit Cards

As of October 1st Credit Cards are required to be on file for all clients. We'll never charge you card without giving you notice.

Minors

All Minors need to have parental consent prior to any service or treatment. Minor Consent Form

Confidentiality 

The session content and all relevant materials to the client’s treatment will be held confidential unless the client requests in writing to have all or portions of such content released to a specifically named person/persons.

Limitations of such client held privilege of confidentiality exist below:

  • If a court of law issues a legitimate subpoena for information stated on the subpoena.

  • Occasionally I may need to consult with other professionals in their areas of expertise in order to provide the best treatment for you. Information about you may be shared in this context without using your name.

  • If we see each other outside of the treatment office, I will not acknowledge you first. Your right to privacy and confidentiality is of the utmost importance to me, and I do not wish to jeopardize your privacy. However, if you acknowledge me first, I will be more than happy to speak briefly with you, but feel it appropriate not to engage in any lengthy discussions in public or outside of the treatment office.

Social Media and Telecommunication 

Due to the importance of your confidentiality and the importance of minimizing dual relationships, I do not accept friend requests from current or former clients on any social networking site (Facebook, LinkedIn, etc). I believe that adding clients as friends on these sites can compromise your confidentiality and our respective privacy. It may also blur the boundaries of our therapeutic relationship. You can like, follow and engage on the company pages as you may find useful information. If you have questions about this, please bring them up when we meet and we can talk more about it.

Client Feedback

We'd love to hear from you so please write us a review whether it's good, bad, or ugly if you want to keep it anonymous you can mail the feedback form back to us at:

Massage By Monique

5750 Sunrise Blvd

Citrus Heights, CA 95610

Office Forms

*Please note when you sign the client intake /health history form you are in agreement with the following forms below and may not need to fill them out. *Membership agreement coming soon